Answered By: Timothy Grasso
Last Updated: Jun 17, 2020     Views: 80

The answer to this question varies depending on the kind of eBook that was purchased and how the user wishes to access the eBook.  

1. Unlimited User eBooks-- 

When using an eBook it is important to note the "concurrent user level" (EBSCO) or "availability" (ProQuest) listed for the eBook.

If the user amount is "unlimited," then any number of students can read the eBook online, or download the eBook offline, at the same time. The majority of Fuller eBooks are unlimited.

2.Limited User eBooks and Reading Online--

If there are a limited number of copies available (usually 1-3), only that number of students can read the title online at the same time. You will be notified if you are denied access to read an eBook for this reason. EBSCO eBooks give users with a "My EBSCOhost" account the opportunity to place a digital "hold" on an eBook so that they will be notified when a copy becomes available.

These limits are set by our vendors and we are not able to force returns from other users. For this reason we request that you be respectful of others and log out/ close your online eBook session when you are finished reading. On the other hand, be aware that an extended period of non-use may cause an automatic sign-out from a limited user eBook, potentially resulting in the (temporary) loss of access to a copy.   

3. Limited User eBooks and Downloading for Offline Viewing (check out)-- 

Downloading limited user eBooks is similar to reading them online, but there are a few differences. 

Single user eBooks (1-user) are not available for download to prevent single patrons from monopolizing access to the text for extended periods. Patrons may also find that limited user eBooks are available for shorter check out periods than unlimited user eBooks (1-3 days as opposed to 2-3 weeks). There is no limit to the number of times a title can be downloaded by the same patron (as long as a copy is available). 

Patrons who finish reading a limited user eBook offline before their checkout expires are encouraged to return their eBook. Instructions for doing so are available here

Similar to online reading, patrons wishing to download a limited user eBook will be notified if its use limit has been met through any combination of online reading or downloads. Users with a "My EBSCOhost" account also have the opportunity to place a digital "hold" on an eBook to be downloaded when a copy becomes available.

3.Reporting eBook Access Problems--

If an eBook is listed as "Held by Fuller Libraries," but is unable to be read online, or the link does not lead to the proper eBook, please notify us at You can also click "report a broken link" under availability.

We will not be able to increase access to eBook titles in every case, but we will be happy to investigate options for expanding access to titles that have reached their user limits. 

Please see the links to other FAQ's regarding eBooks below.