Answered By: Timothy Grasso Last Updated: Dec 06, 2018 Views: 54
The answer to this question varies depending on the kind of eBook that was purchased and how the user wishes to access the eBook. eBooks can either be viewed online or downloaded for offline use (checked out).
1. Online viewing-- Users should always be able to view an eBook online, regardless of how many other people are viewing it.
If an eBook is listed as "Held by: Fuller Libraries," but is unable to be read online, or the link does not lead to the proper eBook, please notify us at firstname.lastname@example.org. You can also click "report a broken link" under availability.
2. Downloading for offline viewing (check out)-- For users who wish to download eBooks, it is important to note the "concurrent user level" (EBSCO) or "availability" (ProQuest) listed for the eBook.
If the user amount is "unlimited," then you should not be prevented from downloading the eBook offline. If there are a limited number of copies available (usually 1-3) you will not be able to download the eBook if this limit has been reached. You will be notified if you are denied access to download an eBook for this reason.
These limits are set by our vendors and we are not able to force returns form other users. For this reason we request that you be respectful of others and return eBooks promptly when you are finished with them.
Please see the links to other FAQ's regarding eBooks below.