Q. Troubleshooting Library Database Access

Having trouble accessing a library database? These frequently asked questions cover the most common issues and how to fix them.

Q: Why can't I access a library database from off campus?

You may not be going through the library's authentication system. All Fuller Library databases require you to log in with your institutional account. Always access databases through links on the Fuller Library website . Accessing a database directly through a search engine such as Google Scholar will not recognize you as an authorized user.

Q: The database was working before, but now it won't load. What happened?

This is often caused by stored browser data conflicting with the database. Try clearing your cache and cookies:

1. Go to your browser's Settings or Preferences menu
2. Select Privacy or Privacy & Security
3. Choose Clear browsing data or Clear history and website data
4. Check the boxes for Cache and Cookies
5. Click Clear or Delete
6. Fully close the browser and reopen it before trying again

Q: I cleared my cache and cookies, but it still isn't working. What else can I try?

Try switching to a different browser. If you are using Chrome, try Safari, Firefox, or Microsoft Edge instead. Also, make sure your browser is up to date, as outdated versions can cause access errors.

Q: Is there a quicker way to test if my cache or cookies are causing the problem?

Yes. Try opening the database in an incognito or private browsing window first. Incognito mode temporarily disables stored cookies and cached data, so if the database loads correctly in incognito, that confirms your cache or cookies are the issue, and clearing them should fix it.

To open an incognito window: more info on Incognito mode

• Chrome: Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac)
• Safari: Cmd + Shift + N
• Firefox: Ctrl + Shift + P (Windows) or Cmd + Shift + P (Mac)
• Edge: Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac)

Tip: Incognito mode does not make you anonymous to the library system. You will still need to log in with your Fuller account.

Q: Nothing happens when I click a database link. Why?

Some databases open in a separate pop-up window. Your browser may be blocking it. Try temporarily disabling your browser's pop-up blocker and click the link again.

Q: Could my antivirus or firewall be causing the problem?

Yes. Security software or firewall settings on your computer can sometimes block communication with library servers. Try temporarily disabling your antivirus or firewall and attempting to access the database again. Remember to turn it back on afterward.

Q: I can log in, but I am getting an error message saying I don't have access. What should I check?

Make sure your Fuller Library account is active and that your institutional status (student, faculty, or staff) is current. If your enrollment or employment status has recently changed, your access may need to be updated. Contact the library if you believe your access should be active.

Q: I have tried everything and still cannot access the database. What should I do?

Contact the library directly, and we will help you troubleshoot further. Ask a Librarian