Answered By: Timothy Grasso
Last Updated: Jan 25, 2024     Views: 883

Due to recently implemented institutional cybersecurity requirements, Fuller Seminary updated its electronic access policies to include two-factor authentication (2FA) when accessing certain resources with your Fuller ID.

After setting up 2FA for your Fuller account, it will be necessary to maintain access to both the Authenticator app and the codes generated by the app. To establish this secondary level of authentication, please see the instructions linked below.

Should you encounter difficulties during set up (or lose access to your 2FA codes after successful set up), contact Fuller's Tech Support department for further assistance via: techsupport@fuller.edu

Link to Set Up Instructions: 
https://fullerits.freshservice.com/a/solutions/articles/18000059063

Using Two-Factor Authentication (2FA)
As mentioned above, be sure to have your Authenticator device at hand when signing into your Fuller account. Depending on the resource, you will first be asked to sign with your Fuller ID username and password and you will then be prompted for your 6-digit Authentication Code.

Remember: The code will not be sent to you via text message or email and must be retrieved from your Authenticator app.

What if I don't have an app-capable mobile device (smartphone or tablet)?
If you do not have a device that can install apps from Apple's App Store or Google's Play Store, contact Tech Support for additional assistance via: techsupport@fuller.edu

Who do I contact for additional assistance?
We acknowledge that this change may cause hardship and thank you for your assistance with keeping Fuller in compliance with its cybersecurity mandates. Students can share concerns with the Office of Student Engagement via: welcomecenter@fuller.edu

If you run into difficulties during the 2FA set up (or lose access to your 2FA codes after successful set up), contact Fuller's Tech Support department for further assistance via: techsupport@fuller.edu

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Comments (2)

  1. I have already set up 2FA and have been using it. But I need to find my QR code on the Fuller site again to set up the app on a new phone I just switched to. (I already had a 2FA account and was using it on my old phone.) Where can I find my QR code on the Fuller site again?
    by Rachel on Nov 12, 2022
  2. Sign in to the 2FA.FULLER.EDU site (link on the FAQ). Once signed in, click "signing in" (under account security). Under "Two-Factor Authentication," you can remove the authentication for your old phone and repeat the instructions for the authenticator application for your new phone (including the QR code). You can email us at lib-systems@fuller.edu if you need any additional assistance.
    by Timothy Grasso on Nov 14, 2022