Answered By: Timothy Grasso
Last Updated: Jul 13, 2022     Views: 18

Fuller Seminary recently updated its electronic access policies to require two-factor authentication (2FA) when signing in with your Fuller ID. This policy was updated due to new institutional cybersecurity requirements.

Thankfully, the registration process is fairly simple and only needs to be completed once. Please see the set up instructions below or refer to the PDF handout link (with screenshots) at the bottom of the FAQ.

Instructions

Step 1: Using your personal mobile device (smart phone or tablet), install Google Authenticator from your respective App Store (iOS or Android).

Step 2: From your computer, go to 2FA.FULLER.EDU and login with your Fuller ID credentials.

Step 3: After logging in, you will see a prompt and instructions to set up two-factor authentication (including a QR code).

Step 4: Open Google Authenticator on your mobile device and tap the “+” button on the bottom of the screen.

Step 5: Tap the "Scan a QR code" button. Alternatively, you can click "Enter a set up Key" if you do not have a QR scanner on your device.

Step 6: If you elected to scan a QR code, your camera will open on your mobile device (you may need to approve Authenticator's access to your camera). Use the camera to scan the QR code on your computer screen. 

Step 6B: If you selected "Enter a set up key," click "unable to scan" below the QR code on your computer. You will then be given a set up key that you can manually type in to the Authenticator app on your mobile device.

Step 7: Once the set up key is entered (either manually or through the QR code), you will see a 6-digit code in Google Authenticator. This is the Authentication Code you must enter to login to your Fuller ID when accessing Fuller library electronic resources going forward (note: this code changes every 30 seconds).

Step 8: On your computer, enter the 6-digit Authentication Code at the bottom of the set up screen. You may also set a device name (optional). Click "Submit."

Step 9: Once you arrive at the following page, simply Sign Out and Sign In to test your 2FA code.

You are now set up for two factor authentication! 

Using Two-Factor Authentication (2FA)

Going forward, be sure to have your mobile device with you when accessing Fuller electronic resources. You will be asked to sign with your Fuller ID username and password as normal. You will then be asked to provide your 2FA Authentication Code. This will be accessed through the Google Authenticator App on your mobile device. You will have 30 seconds to type and submit the code before it updates.

What if I don't have an app capable mobile device (smart phone or tablet)?

Unfortunately, the requirement to use 2FA means that access to an app capable mobile device (smart phone or tablet) is necessary to access electronic resources at Fuller Seminary.

This change was necessitated due to policy changes with our cybersecurity insurance provider and the generally elevated cybersecurity threat level due to current global events.

Who do I contact for additional assistance?

We sincerely apologize for any hardship this change may cause you. Students can contact the office of student engagement with any concerns at welcomecenter@fuller.edu.

If you need additional assistance setting up 2FA, you can contact Fuller tech support at techsupport@fuller.edu.