Q. How can I contact the Reference Librarians?

Jinsook Seo, Natalya Pashkova, and Francisco Santoyo are the reference librarians at the David Allan Hubbard library and provide assistance with references, research and training.

Jinsook is a Reference Librarian and Korean Studies Specialist who serves as liaison for the Korean community at Fuller. Francisco is the Spanish Studies Specialist who serves as liaison for the Centro Latino Community at Fuller. Natalya is a Reference Librarian and Community Outreach Specialist. 

There are several ways that you can reach out for reference help, research assistance, and training.

1. Reference librarians can be reached at lib-reference@fuller.edu. This email can be used to ask general reference questions, to request follow up on specific reference requests and research assistance.  

You can also email to discuss setting up an online or in person meeting with special requests; for instance, setting up the online meeting outside normal hours. 

2.  You can schedule a consultation with the Reference Librarians using our online scheduler. This portal gives you the option of scheduling an online meeting. 

To book your online meeting, please use the following steps:

1. Go to the Fuller library website (https://library.fuller.edu/) and click on the Reservations link.
2. Under Book an Appointment, click on "Reference Librarian Scheduler."
3. Select a Librarian that you would like to work with, or choose "No preference."
4. Select your preferred Date and Time.
5. Provide as much information as possible about your questions or scope of your research in the reservation form and submit it. It helps us to understand your interests and assist you better.

4. If you would like to get an immediate response, you are can use our LibAnswers platform via the "Ask a Librarian" link on the library homepage. When the reference librarians are online a "Chat Now!" Link is available in the "Contact Us" box.

The reference service hours are 9:00 am to 5:00 pm, Monday through Friday (Pacific Standard Time).

When the reference librarians are not online (the chat is offline) you can also submit your question directly to LibAnswers. One of our reference staff will respond within 1-3 business days.

5. When the library is open, you can always ask for the reference librarians at the front desk. 

6. Phone and voicemail: 

    626.584.5618 (Francisco),

    626.584.5668 (Jinsook),

    626.584.5638 (Natalya).

While you are always welcome to take advantage of our reference services, you can find some ready answers in our FAQ database (LibAnswers) and through our library research guides. Also, check out our library resources that includes 'how to' tutorials, research tips, and instructions for library users.