Q. When trying to access a database with my Fuller ID I get the message: “That username or password was incorrect. Please try again” What do I do?

This issue is usually caused by one of two things: 

1. Fuller ID password issue

If your Fuller ID password isn't being recognized, try resetting it here.

If you still cannot reset your password, contact Tech Support (techsupport@fuller.edu) and include "Fuller ID Issues" in the subject line.

2. Library account issue

If you can log in with your Fuller ID to other services (Fuller Gmail, Canvas), the problem may be on the library side.

Contact library@fuller.edu and describe the issue.

Often, this is resolved with a system reimport, but occasionally our library vendor (OCLC) may need to be contacted.